Customer Support Beyond
We are using nature's resonance in your environment to create coherence. We have established proven protocols. Before emailing us your questions, please read the FAQ section. This will answer most of your questions.
Track Your Order
Get real-time updates on your shipment — from our warehouse to your door.
Our Tapping Protocol
Our Grounding Bags are the only EMF product that can detox you and make you less EMF sensitive. This will give you up to 10 times more energy.
Guaranteed
We offer a 30 day return policy for all domestic orders. Please see our Return Policy below. We do not offer returns on any international orders.
Secure Checkout
Your payment and personal data are always protected.
Backed by Clinical Studies
Our products are third-party, doctor tested.
If walking barefoot outside in nature is good, so are our Grounding Bags.
Frequently Asked Questions
How can I get in touch with Customer Support?
Our FAQ section will answer most of your questions. If you did not find your answer there, please click the 'Contact Us' button and email us by filling in the boxes that are also shown above. The email will go to, info@emfrocks .com (all together, we just do not want to get bots emailing us) for all product questions. We have the best customer support staff and will give you detailed answers. All your questions will be answered promptly.
How can I track my order?
Please check your email for your shipping and tracking information. We use Shopify as our backend system, so all packages are tracked.
Can I carry the Grounding Bags on the airplane with me on USA domestic flights?
Yes, USA allows you to carry-on minerals. Here are a few suggestions to get through TSA security without as much hassle.
First, take the inner brown bag of crystals out and place them in their own tray, face up. Tell the TSA Agents that you have crystals. Say it loud! They will see that they really are crystals and most let them go through without a secondary check. If you do not take them out of your carry-on bag, they will make you go through secondary security. You never need to open the brown bag of crystals. They are hot sealed. The window shows the contents.
Once through security, tap on the Grounding Bags to recharge them and re-seal them in the silver static bag and outer decorative cloth.
When on your flight, you can have them anywhere on or near you. The more sensitive you are to EMF's, the more Grounding Bags you will want to carry on. We recommend all diabetics carry-on at least 2-3 Grounding Bags when flying.
Where is your mine located?
We hand-mine these beautiful pink crystals in the Western U.S.
Each Grounding Bag contains its unique, about 1lb. of hand mined colloidal crystals. They have been compressed from an underground water source and have about 74% moisture content, similar to us humans. In Homeopathy, like cures like. This moisture, with the magnetic properties is makes them exponentially stronger than all the other known crystals for EMF protection like, Shungite, amethyst, black tourmaline.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. All domestic orders over $199 receive free shipping.
We do our best to charge what the carrier charges us.
International shipping is expensive. Plus there are additional duty fees once your package arrives.
We are looking for distributors to help offset the shipping and extra duty fees.
How do we handle fraudulent orders?
We have several ways we confirm what was shipped. We weigh each order. We know the size of the boxes for each order. We have multiple check points for the packaging. We have tracking on all orders. We have pictures of delivery. Our carriers track, take pictures and confirm delivery. Shopify supports us confirming we did our part to ship your order. AI is yet another way for fraud protection.
If your order is flagged as a high risk for fraud, we will not ship your order and refund the purchase. We will verify all high risk orders.